Ombuds Office

We always strive to provide our clients with the best possible service in regard to their concerns, wishes, and needs in all aspects of banking.

Should you nevertheless have any reason for complaint or a suggestion for improvement, please contact us. We assure you an expeditious and careful treatment of your concerns. In order to respond as quickly and transparently as possible to your complaints and suggestions, our client dialogue follows these steps:

Contact your client advisor...

The best thing to do is to contact your client advisor or your usual contact person to raise your concerns. Give them the opportunity first to respond to your concerns and get things right.

...or write to us

If you are not satisfied, please write to us at:
Liechtensteinische Landesbank (Österreich) AG
Ombuds Office
Heßgasse 1
A-1010 Vienna
E-mail: ombudsstelle@llb.at
Phone: +43/1/536 16-800
Fax: 43/1/536 16-293

We'll take care of your concern

We'll take care of your concern promptly. If we cannot resolve your complaint directly, we will acknowledge receipt. We process each complaint on an individual basis and deal with the facts you describe. We carry out the necessary investigations for this purpose. If we need a little more time to respond, we will provide you with information in the interim.

How we'll respond

Our corporate policy is to restore client satisfaction. On the basis of our investigations, we will examine your complaint. We will be happy to discuss the result with you in person or inform you in writing.

We make every effort to find a solution for your concern. However, if you are not satisfied with our final approach, you always have the option of contacting external bodies with your complaint:

Joint Conciliation Board of the Austrian Banking Industry
Wiedner Hauptstrasse 63
A-1045 Vienna
E-mail: office@bankenschlichtung.at
Phone: +43/1/505 42 98
Fax: 43/590 900 118337
www.bankenschlichtung.at